Website Terms
These terms govern your use of the OSG website and the information you submit before a project agreement is signed.
Plain-language summary
These pages govern this website and pre-contract inquiries. Any paid software project is governed by its own signed proposal, statement of work, or services agreement.
Using this website means accepting these terms
These Website Terms (“Terms”) are an agreement between you and Operational Solutions Group (“OSG,” “we,” “us,” or “our”). By accessing or using this website, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website or submit information through it.
You must be at least 18 years old and legally capable of entering an agreement. If you use the website for a business or other organization, you confirm that you are authorized to act for it.
A website inquiry does not create a client relationship
These Terms govern the public website and pre-contract inquiries only. Submitting a form, emailing OSG, booking a call, or discussing an idea does not create a client, fiduciary, partnership, employment, agency, or advisory relationship; obligate either party to proceed; reserve project capacity; or create an exclusivity obligation.
Paid services begin only when OSG and the client enter a separate written proposal, statement of work, master services agreement, or other signed contract. That project contract governs scope, pricing, payment, timing, acceptance, ownership, confidentiality, privacy, warranties, support, and liability for the project. If it conflicts with these Terms, the signed project contract controls for that project.
Website content is general and illustrative
Content on this website is provided for general information about OSG's capabilities. It is not legal, tax, accounting, financial, cybersecurity, regulatory, or industry-compliance advice. You are responsible for obtaining advice appropriate to your business and jurisdiction.
Demonstrations, interfaces, project descriptions, animations, timelines, prices, operational examples, and performance statements may be simplified, anonymized, representative, or illustrative. Past work and examples do not guarantee equivalent results, savings, revenue, profit, delivery dates, performance, adoption, or business outcomes for another project.
We try to keep website information accurate, but content may be incomplete, outdated, or contain errors. OSG may change or remove it without notice.
Estimates and conversations are not binding offers
Any initial range, schedule, availability statement, recommendation, or estimate is preliminary unless expressly included in a signed project contract. A project may require discovery, technical review, third-party approvals, or revised scope before OSG can make a binding commitment.
You confirm that information you submit is accurate to the best of your knowledge and that you are authorized to provide it. Do not submit passwords, payment-card data, health information, government identifiers, sensitive personal information or information subject to sector-specific restrictions, production credentials, source code, trade secrets, or highly confidential material through the general inquiry form. Confidentiality begins only under a separate written confidentiality agreement or project contract that says so.
Use the website lawfully and without interfering with it
OSG grants you a limited, revocable, non-exclusive licence to view the website for legitimate business evaluation. You must not:
- Use the website for an unlawful, fraudulent, misleading, abusive, or infringing purpose.
- Attempt to bypass security, gain unauthorized access, probe vulnerabilities, or disrupt service.
- Introduce malware, automated attacks, harmful code, or an unreasonable load.
- Impersonate another person or misrepresent your authority, identity, or affiliation.
- Copy, scrape, index, reproduce, republish, sell, or commercially exploit substantial website content except as permitted by law or with OSG's written permission.
- Reverse engineer or attempt to extract non-public source code, assets, or systems.
- Remove ownership notices or use OSG branding in a way that suggests endorsement or affiliation.
You keep ownership of your inquiry materials
You retain ownership of material you submit. You give OSG a limited, non-exclusive licence to receive, copy, store, review, and use that material only as reasonably necessary to assess and respond to the inquiry, protect the website, comply with law, and establish or defend legal claims.
You confirm that you have the rights and permissions needed to provide submitted material and that doing so does not violate another person's rights or obligations. If you voluntarily provide general suggestions or feedback about the website or OSG's services, OSG may use that feedback without restriction or payment, but this does not transfer ownership of your project idea, confidential information, or client materials.
OSG owns the website and its original content
The website's original software, copy, layout, visual design, animations, graphics, demos, logos, and brand assets are owned by OSG or used with permission and are protected by intellectual-property laws. These Terms do not transfer any ownership or grant a licence beyond the limited right to use the website described above. Third-party names, products, trademarks, and content remain the property of their respective owners.
Ownership of software, designs, data, deliverables, and pre-existing materials for a paid project is determined only by that project's signed contract.
Third-party systems have their own terms and risks
The website may rely on hosting, email, communications, security, or other third-party services, and may link to websites OSG does not control. OSG is not responsible for third-party availability, content, security, privacy practices, or conduct. A link does not mean OSG endorses the third party. Your use of third-party services is governed by their own terms and policies.
The website is provided “as is” and “as available”
To the maximum extent permitted by law, OSG disclaims all representations, conditions, and warranties relating to the website, whether express, implied, statutory, or collateral, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, compatibility, and security. OSG does not promise that the website will be uninterrupted, error-free, free from harmful components, or completely secure, or that defects will be corrected.
Nothing in these Terms excludes a warranty, condition, remedy, or liability that applicable law does not allow to be excluded or limited.
Website-use liability is limited
To the maximum extent permitted by law, OSG and its owners, personnel, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, opportunity, goodwill, data, or anticipated savings; business interruption; or costs of substitute services arising from or connected with the website or these Terms, even if advised that such loss was possible.
To the maximum extent permitted by law, total aggregate liability arising from the website or these Terms will not exceed the greater of CAD $100 and the amount you paid specifically for access to this website during the 12 months before the event giving rise to the claim. This website is currently free. This cap does not govern liability under a separately signed client agreement.
You will indemnify and hold OSG harmless from third-party claims, losses, and reasonable costs arising directly from your unlawful misuse of the website, your infringement of another person's rights, or material you submitted without authority. This obligation does not apply to the extent a claim was caused by OSG's own breach, negligence, or wilful misconduct.
Ontario law governs these website terms
These Terms and disputes relating to the website are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to any non-waivable right to bring a claim elsewhere, the courts of Ontario have exclusive jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
How these terms operate
OSG may restrict or block access where reasonably necessary to protect the website, investigate misuse, or comply with law. OSG's failure to enforce a term is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. You may not assign these Terms without OSG's written consent; OSG may assign them in connection with a merger, financing, reorganization, sale, or transfer of its business or assets.
These Terms and the Privacy Policy are the complete agreement about use of this website, but they do not replace a signed project contract. OSG may update these Terms prospectively by posting a revised version and updated date. Material changes will not retroactively alter an existing signed client agreement.